Orders may be canceled at any time prior to shipment for a full refund. Please email or call us as soon as possible to cancel.
We are happy to exchange your items for free! Please use our return portal for domestic returns/exchanges here: goldpaw.happyreturns.com Please return your item with the packing slip. Exchange processing time is about 2-3 business days. Sale items may be no longer in stock for exchanges. Exchanges may have a balance due depending on your exchange item and size.
Products may be returned for a refund, less original shipping cost, for any reason, within 45 days. Products are eligible for refund if returned in new condition, free of hair and odor with sewn-in tags intact. :) Return processing time can be 5-10 business days depending on your credit card company. Final sale items and custom orders are NOT eligible for returns or exchanges.
If a manufacturing or material defect is found within 90 days of purchase, a full refund or replacement will be made subject to submission of pictures or product itself. please email us at [email protected]
For International returns/exchanges please email: [email protected] for assistance.