FAQs

Q: If my Fleece doesn't fit, can I exchange or return it?

A: Of course! Try the garment on your (clean) dog and see what you think. If it isn't right, please check out our returns and exchanges info

Q: How should the Fleece fit on my dog?

A: Each dog will have a slightly different fit depending on their shape and size. Generally speaking, we suggest a snug fit with the length nearing the base of the tail. Our fleece is exceptionally stretchy and soft, ensuring a comfortable fit.

Q: Can my dog wear the coat all day?

A: Yes, we have many customers whose pets wear the Goldpaw Fleece and Duluth Double Fleece all day. Even in the summer months when the air conditioning is being used, the Goldpaw Fleece comes in handy.

Q: What is the warmest coat you offer?

A: The Duluth Double Fleece is the warmest fleece we make, perfect for deep winter weather. If you are looking for warmth and weather protection, we suggest our WinterPaw or our waterproof RainPaw, and layering over a Goldpaw Fleece for even more warmth.

Q: How should I wash my dog's Fleece? Do they shrink?

A: All our garments are machine washable, and they do NOT shrink. Garments may stretch as your dog wears them but will go back to their original size once laundered. We recommend washing with warm or cool water, drying on low heat, or air drying. These popover wonders dry extra fast! We recommend avoiding fabric softener as it can cause pilling on synthetic fabrics. Wash after wash, your Gold Paw Fleece will last throughout the years looking just as good as the day you bought it.

Q: My dog has an unusual shape; do you offer custom orders?

A: We sure do! Custom fees start at $10.00 in addition to the item price. Unfortunately, due to the custom nature, we cannot accept returns or exchanges on custom orders. Please call us at 952-405-6347 or email us at customs@goldpawseries.com we will email you back our customs form asking for measurements. We will get you set up in no time!  

Q: Do you ship Internationally?

A: Yes! Shipping Internationally is always a risk we do not have an estimate on when your package will arrive. We also cannot contact your country's postal services. Goldpaw allows for international orders to come through with the customer understanding the risk when shipping from another country.

Goldpaw is not responsible for custom duties, fees, or taxes. Please contact your local delivery company for any assistance and or to start a claim.

Q: Where is my package?

A: We know how frustrating it can be when shipping is delayed. Goldpaw takes 2-4 business days to prepare your order once placed. Once Goldpaw picks and packages your item(s) and hands off your package to the shipping company (UPS or USPS) we don't have a lot of control over it. Unfortunately, we can't see anything different from what you see when using your tracking number.

What shipping option did you choose? After your item(s) have been processed, picked and ready for USPS.

First class: USPS takes 1-15 business days (this does not include weekends or holidays) for your package to arrive.

Priority: USPS has 1-5 business days (this does not include weekends or holidays) for your package to arrive.

International: We do not have an estimated time on arrival.

If you are experiencing a delay, we suggest that you contact your local post office. They would have the most up to date information on when you can expect your delivery.

You can also visit the USPS FAQ page for helpful tips.

https://faq.usps.com/s/article/Where-is-my-package

Shipping Internationally is always a risk we do not have an estimate on when your package will arrive, we cannot see anything else besides what you can see when tracking your package with the tracking number provided. We also cannot contact your country's postal services. Goldpaw allows for international orders to come through with the customer understanding the risk when shipping from another country. 

Goldpaw is not responsible for lost or stolen packages confirmed to be delivered to the address entered in the order. Upon inquiry Goldpaw will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

If your package states it was delivered. Please ask your neighbors or your mail carrier. You'd be surprised how many times that is all it takes!

Of course, we want you to have the items you purchased. We are more than happy to work something out. Please contact us!