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FAQs

Q:

If my Fleece doesn't fit, can I exchange or return it?

A:

Of course! Try the garment on your (clean) dog and see what you think. If it isn't right, please use our return portal for domestic returns/exchanges here: https://rb.gy/m2byi6
For International returns/exchanges please email: [email protected] for assistance with returns/exchanges.

Final Sale items and Custom orders are not eligible for returns or exchanges.

All returns/exchanges must be in new, unused condition with all tags attached & no signs of wear including animal hair. Returns/Exchanges must be made within 30 days of receiving your order.
RETURNS: Refunds, less shipping cost, will be given upon Goldpaw's receipt of item.
EXCHANGES: Please return your item with the packing slip including a note of the item needed & your email/phone number.

Q:

How should the Fleece fit on my dog?

A:

Each dog will have a slightly different fit depending on their shape and size. Generally speaking, we suggest a snug fit with the length nearing the base of the tail. Our fleece is exceptionally stretchy and soft, ensuring a comfortable fit.

Q:

Can my dog wear the coat all day?

A:

Yes, we have many customers whose pets wear the GoldPaw Fleece and Duluth Double Fleece all day. Even in the summer months when the air conditioning is being used, the GoldPaw Fleece comes in handy.

Q:

What is the warmest coat you offer?

A:

The Duluth Double Fleece is the warmest fleece we make, perfect for deep winter weather. If you are looking for warmth and weather protection, we suggest our WinterPaw or our waterproof RainPaw, and layering over a GoldPaw Fleece for even more warmth.

Q:

How should I wash my dog's Fleece? Do they shrink?

A:

All of our garments are machine washable, and they do NOT shrink. Garments may stretch as your dog wears them, but will go back to their original size once laundered. We recommend washing with warm or cool water, drying on low heat, or air drying. These popover wonders dry extra fast! Wash after wash, your Gold Paw Fleece will last throughout the years looking just as good as the day you bought it.

Q:

My dog has an unusual shape, do you offer custom orders?

A:

We sure do! It is generally a $10 custom fee in addition to the item price. Unfortunately, due to the custom nature, we cannot accept returns or exchanges on custom orders. Please call us at 952-405-6347, or email us at [email protected] with your dogs measurements and weight, details about what you'd like to order, and a good number to reach you at. We will get you set up in no time! See our "fitting Guide" tab on our home page for instructions on measuring your dog.

Q:

Do you ship Internationally?

A:

Yes! We use USPS as our international carrier. There is a shipping cost of $24.95 for international retail orders.

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