If my Fleece doesn't fit, can I exchange or return it?
Of course! Try the garment on your (clean) dog and see what you think. If it isn't right, simply mail it back to us at Gold Paw Series, Attn: Returns, 410 NE 219th Ave, Gresham OR 97030. Include a note requesting a refund or in case of exchange, what you'd like to receive instead. We will cover the shipping costs back to you for any exchanges. Please include your phone number and/or email address in case we have questions. In the case of a manufacturing defect or if you received the wrong item, please give us a call or email us and we will send the replacement along with a return label.
How should the Fleece fit on my dog?
Each dog will have a slightly different fit depending on their shape and size. Generally speaking, we suggest a snug fit with the length nearing the base of the tail. Our fleece is exceptionally stretchy and soft, ensuring a comfortable fit.
Can my dog wear the coat all day?
Yes, we have many customers who wear the Gold Paw Fleece, and Duluth Double Fleece all day. Even in the summer months when the air conditioning is being used, the Gold Paw Fleece comes in handy.
What is the warmest coat you offer?
The Duluth Double Fleece is the warmest product we make, perfect for deep winter weather. If you are looking for warmth and rain protection, we suggest using our waterproof Rain Paw, and layering over a Gold Paw Fleece or the Portland Pullover.
How should I wash my dog's Fleece? Do they shrink?
All of our garments are machine washable, and they do NOT shrink. Garments may stretch as your dog wears them, but will go back to their original size once laundered. We recommend washing with warm or cool water, drying on low heat, or air drying. These popover wonders dry extra fast! Wash after wash, your Gold Paw Fleece will last throughout the years looking just as good as the day you bought it.
My dog has an unusual shape, do you offer custom orders?
We sure do! It is generally a $10 custom fee in addition to the item price. Unfortunately, due to the custom nature, we cannot accept returns or exchanges on custom orders. Please call us at 503-387-6920, or email us at firstname.lastname@example.org with your dogs measurements and weight, details about what you'd like to order, and a good number to reach you at. We will get you set up in no time! See our "fitting Guide" tab on our home page for instructions on measuring your dog.
Do you ship Internationally?
Yes! We use USPS as our international carrier. There is a shipping cost of $24.95 for international retail orders.
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